Order and order confirmation: When you have ordered a product, we will send you an order confirmation, terms and conditions of purchase and maintenance instructions via e-mail. Please read the documents carefully.

Approval of drawing & order: Along with the order confirmation, we send you a drawing for approval. When you have approved the drawing (might need adjustments) by signing, your window is submitted for production. The signature also applies as acceptance of our order confirmation as well as our terms of purchase conditions, so please read these documents carefully as well. Please note that the approval of the drawing determines the delivery time

Payment: Payment in the webshop is made easily via SVEA-economy’s payment solution.

If you choose to call or email your order instead, you will receive an invoice. Well in time of delivery, we will email you an advance invoice and we have the payment, the window will be sent by carrier to the desired delivery address. Delivery date refers to the day when the goods are planned to leave the factory.

Delivery: We ship our windows with a carrier appointed by us. They call you before delivery so they know for sure that someone can receive the goods. Keep in mind that the drivers leave the goods at the plot boundary. Carrying the windows inside, putting them in a garage or truck unloading, etc. is not included in their tasks.

For deliveries to Norway: We contact our agent for customs clearance and VAT handling. Your payment of Norwegian VAT takes place via our agent and determines the delivery date from the factory.